Bearing services and data, data centers become essential for the informatization of enterprises, and good Operation and Maintenance (O&M;) of data centers is the basis of enterprises’ normal operation. According to the report of Gartner, in 2012 there were more than 3.36 million data centers globally and the number is expected to reach 3.72 million in 2016. Development of cloud computing raises high requirements for the O&M; of data centers. As a result, enterprises can hardly perform the O&M; of data centers by themselves and corresponding subcontracting becomes the hot issue.

• Lacking professional O&M; team in which case faults of data centers cannot be discovered or solved in time.
• Lacking a clear management process, in which case nonstandard or careless operation poses great danger to the operational stability of data centers.
• Lacking professional and efficient tools for the O&M; monitoring and management of data centers, which causes inefficient O&M; and a high comprehensive cost.
• The service continuity of data centers can hardly be guaranteed, which impacts the customer satisfaction.

OBS has a deep understanding of customer requirements and puts forward the data center solution. This solution can help users realize the accurate control of management and the continuous improvement of the management level and service quality.

The OBS data center solution focuses on the O&M; and management of the infrastructure of machine rooms, IT infrastructure and basic application software. With the system monitoring and O&M; management tools, customers can monitor the status of the infrastructure of machine rooms and the IT infrastructure in real time.
The monitoring covers the following aspects:

• Operating status, performance load and alarm state of the system
• Classification and alarms for the system faults
• Processing of the alarm information, alarm messages, and users' fault-complaint calls on the monitoring platform
• Standardizing the management process of IT services
• Improving the working efficiency and service quality of the management of IT services
• Reducing the costs of IT services
• Enhancing the customer satisfaction.

• Reduce the occurrence rate of faults, and increase the availability and continuity of the services of data centers
• Improve the security of data centers and protect the system from external threats and risks
• With professional tools and high-quality maintenance personnel, improve the working efficiency and optimize the O&M; costs of data centers.
• Improve the management level of data centers through professional processes